Shipping Policy

Last updated: September 7, 2026

At Henry Everstone, we are committed to providing a reliable and carefully managed delivery experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

If you have any questions regarding your shipment, please contact us at contact@henryeverstone.com.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing time may vary depending on product availability, order volume, holidays, and other operational factors.

Once your order has been prepared and transferred to the shipping carrier, you will receive a shipping confirmation when tracking information is available.

Orders placed during weekends or public holidays may begin processing on the next business day.

2. Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

The final shipping cost may depend on the destination, selected delivery method, package size, and order value.

Any promotional shipping offer will be subject to the conditions displayed on our website at the time of purchase.

3. Estimated Delivery Times

Estimated delivery times are provided during checkout or after your order has been shipped whenever possible.

Delivery estimates begin after the order has been processed and accepted by the shipping carrier.

Delivery times are estimates and cannot always be guaranteed. Actual delivery may vary depending on destination, carrier operations, public holidays, weather conditions, customs procedures, or circumstances outside our reasonable control.

4. Order Tracking

When tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for the shipping carrier to update the tracking information after the package has entered its network.

If you have not received tracking information or believe there is an issue with your shipment, contact us at contact@henryeverstone.com.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your delivery information carefully before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible at contact@henryeverstone.com.

We will make reasonable efforts to update the address before shipment. However, once an order has been processed or transferred to the carrier, we may not be able to change the delivery address.

Henry Everstone cannot be held responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

6. Delivery Attempts

Depending on the carrier and destination, a signature or other form of delivery confirmation may be required.

If a delivery attempt is unsuccessful, the carrier may attempt delivery again, leave instructions, or make the package available for collection.

Customers are responsible for following any instructions provided by the carrier regarding unsuccessful delivery attempts.

7. Delayed Shipments

Although we work with shipping providers to ensure orders arrive within the expected timeframe, occasional delays may occur.

Delays may be caused by carrier disruptions, high shipping volumes, severe weather, customs procedures, security inspections, holidays, or other circumstances beyond our control.

If your order appears to be significantly delayed, please contact us so we can review the available tracking information and assist you.

8. Lost Packages

If tracking information indicates that your package may have been lost in transit, contact us at contact@henryeverstone.com.

We will review the shipment information and, where appropriate, contact the shipping carrier to investigate the delivery.

Any replacement or refund will be handled according to the circumstances of the shipment, the carrier investigation, and applicable consumer protection laws.

9. Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, we recommend checking the delivery area, mailbox, reception desk, household members, neighbors, or any safe location where the carrier may have left the package.

If you are still unable to locate the shipment, contact the carrier and then contact us at contact@henryeverstone.com so we can assist where possible.

10. Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, keep the original packaging and contact us as soon as possible.

Please provide your order number, photographs of the packaging, photographs of the affected product, and a brief description of the issue.

We will review the situation and provide an appropriate solution in accordance with our Returns and Refund Policy and applicable consumer law.

11. International Shipping

Where international shipping is available, delivery times may vary depending on destination and customs processing.

International orders may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, any customs duties or import charges are the responsibility of the customer.

Customs requirements and fees are determined by local authorities and are outside the direct control of Henry Everstone.

12. Customs Delays

International shipments may occasionally be delayed by customs inspections or local import procedures.

These delays are controlled by the relevant authorities and may extend the estimated delivery period.

We recommend monitoring your tracking information and responding promptly to any requests from the carrier or customs authorities.

13. Refused or Unclaimed Deliveries

If a package is refused, not collected, or returned because delivery could not be completed, we will review the returned shipment once it reaches the appropriate return location.

Additional shipping costs may apply where permitted by law.

Any refund associated with a returned shipment will be handled according to our Returns and Refund Policy and applicable consumer protection requirements.

14. Separate Shipments

In some circumstances, items from the same order may be shipped separately.

If this occurs, you may receive more than one tracking number or delivery.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless otherwise clearly communicated before purchase.

15. Changes to This Shipping Policy

Henry Everstone may update this Shipping Policy from time to time to reflect changes in our shipping services, carriers, operations, or legal requirements.

The most current version will always be available on our website.

16. Contact Us

For questions regarding shipping, tracking, delivery, or your order, please contact:

Henry Everstone
Email: contact@henryeverstone.com