Frequently Asked Questions

Add any three eligible pieces to your cart. The lowest-priced eligible piece will be free when the promotion is applied.

Enter the code CLOSING in the discount code field during checkout. If the code is eligible for your order, the discount will be shown before payment.

We begin processing orders as quickly as possible. If you need to make a change, contact our customer support team as soon as possible. Once an order has entered fulfillment, changes or cancellations may no longer be possible.

Contact us as soon as possible with your order number and the correct address. If your order has not yet been processed, we will do our best to update it before shipment.

Yes. Henry Everstone offers free shipping on eligible orders. Any available shipping options will be displayed during checkout.

Our estimated delivery time is typically 6–12 business days. Delivery times can vary depending on the destination, local carrier operations and customs processing.

Yes. Once your order has been dispatched, tracking information will be sent to the email address used when placing your order.

You can follow your shipment through our online tracking page using your order or tracking information.

International shipments may occasionally require additional processing by local customs authorities. This can result in a short delay that is outside the carrier's normal delivery schedule.

Materials vary by design and collection. You can find the specific material, finish, stone and other product details directly on each product page.

Our pieces are designed with everyday wear in mind. To preserve the appearance of your jewelry for as long as possible, we still recommend treating each piece with care and following the care instructions for its specific material.

Available sizes are shown on each product page. For rings, bracelets and necklaces, use the Size Chart available beside the product options to compare the measurements before ordering.

When not being worn, store your jewelry in a clean, dry place. Wipe it gently with a soft cloth after wear and avoid unnecessary exposure to harsh chemicals or abrasive surfaces.

Returns are subject to the conditions and eligibility requirements described in our Returns & Refunds Policy. We recommend reviewing the policy before sending any item back.

If there is an issue with your order, contact our customer support team with your order number and clear photos of the item received. We will review the case and help you with the appropriate next step.

Once an eligible return has been received and approved, the refund is issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.