Returns and Refund Policy

At Henry Everstone, we want you to feel confident when placing an order with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received. It must also include the original packaging, accessories, tags, and any items supplied with the product.

Products that show signs of wear, damage caused after delivery, alteration, improper handling, or missing original packaging may not be accepted for return.

To begin a return, please contact us at contact@henryeverstone.com with your order number and the reason for your request.

Please do not send any item back before receiving return instructions from our customer service team.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@henryeverstone.com.

Please include your order number, a brief description of the issue, and clear photographs of the item and packaging where appropriate.

Once the issue has been reviewed, we will provide the appropriate solution, which may include a replacement, refund, or other resolution.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If the return is approved, the refund will be issued to the original payment method.

Please allow a reasonable processing period for the refund to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not refundable unless the item received was damaged, defective, incorrect, or otherwise required by applicable consumer law.

Return Shipping

Unless the return is related to a damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service when returning an item. Henry Everstone cannot be responsible for returned packages that are lost or damaged while in transit.

Non Returnable Items

Certain items may not be eligible for return for hygiene, safety, personalization, or other reasonable reasons.

Personalized or custom made products cannot normally be returned unless they arrive damaged, defective, or incorrect.

Gift cards are not refundable unless required by applicable law.

Exchanges

If you would like to exchange an item, please contact us at contact@henryeverstone.com.

Exchange requests are subject to product availability. In some cases, the fastest option may be to return the original item and place a new order.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible.

Consumer Rights

Nothing in this Returns and Refund Policy limits any rights you may have under applicable consumer protection laws.

Where local law provides additional cancellation, return, refund, or warranty rights, those rights will continue to apply.

Contact Us

If you have any questions about a return, refund, exchange, or order issue, please contact:

Henry Everstone
Email: contact@henryeverstone.com